Can I redeem my gift voucher online?
It is not currently possible to redeem gift vouchers online. You can redeem it in our East London stores. 

What payment methods do you accept?
We accept American Express, Visa, Visa/Delta, Visa Electron, Maestro, MasterCard, PayPal, Shopify Pay, Apple Pay and Google Pay. 

Can I order over the phone?
Of course! Call us on 0207 998 9280 or email with details of what you’d like to purchase and we’ll help to place your order.
Gift cards cannot to be redeemed over the telephone.

Can I shop in other currencies?
Yes, customers can shop in GBP, DKK, CAD, USD, AUD, EUR and JPY. You can change your currency by selecting the currency menu at the top right of the site.

I’m having trouble placing an order online.
If you are experiencing issues with please contact us on 0207 998 9280 or email us at Please have some details on the issues you're having as well as the device and browser you are using.

Can I amend my order once it has been placed?
If you ordered the wrong size of an item and the item you require is in stock, we should be able  to amend your order for you. Get in touch with us as soon as you have received you're order confirmation. For any other changes, we are unable to amend an order. Please contact us on 0207 998 9280,, detailing your name, email address and order number and we will cancel your order so you can place a new one.

Is it possible to cancel my order?
If you contact within 30 minutes of placing your order or before a pre-order item is due for delivery, it may be possible. Call us on 0207 998 9280 or email us at

Do you offer student discount in store and online?
We do not offer student discount at this time, but do have a loyalty program.



I've seen an item with a pre-order logo, what does that mean?

We use the pre-order logo on our best seliing lines and brands to allow customers to order ahead of the stock arrival to guarantee they get their item efore any one else. Once the items have arrived into stock and pre-orders dispatched, the logo is removed and any remaining stock made available for purchase.

When will my pre-order arrive?

Pre-order stock is listed 1 - 4 weeks ahead of its arrival. We have listed the ETA on Pre-Order lines here and once you have placed your order, we will contact you with the ETA and as soon as your order has been dispatched, you will receive tracking details to follow the progress of your delivery.



Which courier do you use?
We use Weengs UK and Royal Mail to fulfil our online order deliveries.

I've seen an item with a pre-order logo, what does that mean?

Which courier do you use?
We use Weengs UK and Royal Mail to fulfil our online order deliveries.

How can I track my order?
Once your order has been dispatched, tracking information will be emailed to you for you to follow the progress of your delivery.

Do you deliver to my country?
We are able to deliver most items nationally and internationally. If your location is not listed, please contact us at

Can I place an order online and collect it from a store?
Yes, you can collect your online order from our East London store. Simply select “Collect from store” on the checkout delivery page. We will send you an email once your order is ready for collection along with collection times.

I have not received my delivery within the alotted time period.
Please allow up to 10 working days for standard delivery orders to arrive. If you have not received your parcel after this time, please call us on 0207 998 9280 or email at including your order number so wewill look into this for you.

I ordered with next day delivery/ Saturday delivery and my order has not arrived on the alocaated day.
Orders placed on a next day delivery service between Monday to Friday before 3pm GMT, will be delivered the next working day. Any orders placed after 4pm or on a bank holiday on this service will be delivered within 2 working days. Orders placed at the weekend will be dispatched on the following Monday. To receive your order on a Saturday service, you must place your order by 3pm on Friday, otherwise your delivery will take place the following Saturday.

Exchanges and Returns

What is your returns policy?

If you are not entirely satisfied with your purchase, please contact us within 7 days of delivery to arrange a return. If you decide to return any item(s) it must reach us in its original sellable state 7 days from the day of contact. International customers have 21 days to return items. For full details on returns, please go to the returns section on our website. 

We are unable to accept returns on perishable items (including plants and confectionery) and earrings for hygience reasons.

How do I return my order (UK only)?
If you are in the UK, you can return your order to our East London store via recorded post. We do not offer a returns service so the buyer will need to pay the cost of returning the order to store. Please refer to the returns section for more details.

Can I return my order to store in person?

Absolutely. We'd love to see you in store. We can also process your return or exchange in store too.

I am an international customer, how I do return my item?
International customers have 28 days to return items using a courier of their choice. We regret that we are unable to provide freepost returns to international customers. We advise sending your goods back via a recorded service and retaining proof of postage until you receive your refund notification. For more information, please refer to the returns section for more details.

When will I get my refund?
Once we've received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5-10 working days of receipt. From then, you can expect the refund to reach your account within 3-5 working days.

I've missed the returns deadline.
Regrettably, our 14-day/28-day policy means we are unable to accept returns outside the stated period. If we receive your return outside of this period, the item will be returned to you and no refund will be processed.


Online account

How do I create an account?
To create an account on, click here and choose “create an account”. Simply fill in your personal details and click “apply”.

What happens if I forget my password?
If you have forgotten your password, you can reset it by clicking here and choosing “forgot password?” Then simply enter your email address and we will send you a password reset link. If you have not received a password reset link within 24 hours, please contact us at

How do I change my personal details?
You can change your personal details, such as contact information, billing/delivery address or saved cards, by logging into your account on

How do I unsubscribe from emails?
To unsubscribe from our emails, please click the link at the bottom of one of the newsletters.


How do you pronounce BARÜCH?

BA-ROOK. We've heard BA-ROOSH, BA-RAK, BA-ROO-KY and a few more! It's Hebrew and means Blessed. A word of personal comfort to the store's founder.

How many stores do you have?

At present, just the one in East London - for now! If you want a boutique near you, get in touch, we'd love to hear from you!

How do I get a copy of Local magazine?
We've had a fantastic reponse to our pilot copy of Local. We are working hard to increase distribution for future volumes in East London. We will add in a subscription option and stockist details online as soon as we are able too. In the meantime, please feel free to call us on 0207 998 9280, email or join our newsletter to be kept up to date on the latest volume. 

Are you getting more stock in?